Southwest Airlines

Customer Relations

​2018-Present 

• Created crisis procedures & resolutions for escalated negative situations

• Community Management - answered customer inquiries across channels such as Facebook & Twitter​

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Golin

Account Assistant

2018- 2018

• Developed & managed monthly social content across multiple platforms & channels as well as measured relevancy

• Developed blog content for clients websites

• Assisted in earned & paid media target planning & execution

• Assisted & managed in developing Immunize Georgia's annual conference of 400 plus attendees.

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World 50 Inc.

Administrative Assistant

2017- 2018

• Office management tasks such as fielding telephone calls, receiving & directing visitors

• Conduct newsletters, office memos & schedule/organize the on-boarding process for new hires

• Create & execute pitches for Associate Experience team

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Meeting Professionals International (MPI)

Communications Coordinator (Intern)

​2014 - 2016

• Project manager of the MPI web page - liaison with graphics team, copy wrote material & executed accordingly

• PLanned & executed communication assignments such as press releases, media requests, leadership presentation & membership communications.

• Contributed content to MPI's award winning magazine, The Meeting Professional - ghost writer for the CEO

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Banana Republic

Visual Merchant

​2014 - 2017

• Visual Merchant responsible for store mapping, merchandising & weekly store audits

• Effectively trained & managed 3-5 direct reports

• Met and exceeded weekly sales goals